Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue.
Shipping costs of returning an item is the responsibility of the customer.
If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact email@example.com and we will do our best to assist you.
Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist. Contact: firstname.lastname@example.org or +61 2 8068 0202.
All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.
Full-priced items purchased with a VIP code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a VIP code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at email@example.com and ensure you include your order number and a photo of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.
HOW TO LODGE A RETURN
Please have your order number handy.
Your return request must meet the guidelines outlined above. Jools Couture reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.